Owner-reported findings. Published Oct 26, 2026. Reviewed Oct 26, 2026.
Symptom
Every new asset ingested into Nexio showed up already expired, with a kill date in 1969.
A 1969 date is a hint in itself: it usually means a timestamp of zero or “empty” being read as a date near the Unix epoch.
What I checked
- Compared MXF files with MediaInfo, a working file against a failing one, to see whether the media itself carried something different.
- Checked timestamps on the files and the systems involved.
- Rebooted the MOS gateway, since the kill date passes through it.
Escalation
With those checks done, I escalated to the vendor with clean evidence: what was happening, when it started, what a good file and a bad file looked like, and what I’d already ruled out. The format I use is in What to send a vendor.
Takeaway
You don’t have to find the root cause to make a vendor case move fast. You have to show them where it isn’t.