TAG

Troubleshooting

5 items tagged Troubleshooting.

Notes

5 ARTICLES
Broadcast & Media Systems

Dante Virtual Soundcard: "No audio data"

DVS subscriptions failed on an edit suite. The cause wasn't Dante at all. Windows had moved the NIC to a Public profile.

Broadcast & Media Systems

Every new asset expired on arrival

Nexio ingest started assigning a 1969 kill date to new media. How I narrowed it down and escalated it with clean evidence.

Broadcast & Media Systems

Nexio ICM on Windows 11: "No Communication"

Ping worked, the control port didn't. Three separate fixes were needed to get the ICM client talking to the AMP servers again.

Process & Practice

What to send a vendor

The seven things every escalation should include, so the first reply is an answer instead of a question.